Refunds request can be placed within the first 30 days of the purchase date.
To fill out the Refunds form Please provide the following information.
- Your Name
- Email address
- Order #
- The product you've purchased
- What size you'd like to exchange for
A member of our customer service team will respond to your request within 48 hours.
Once received our team will provide you with return instructions for your order.
Once your order has reached our warehouse please allow 10-14 business days for your order to be processed. Orders are not directly inspected, we thank you for your patience.
Once your order has been cleared by our team they will be in touch with you to inform you that a new order has been shipped.
Please allow 3-10 business days for new orders to be delivered.
*Any item returned incomplete is not valid for an exchange and will be asked to return their order completely before a new product is sent out.*
Items can be exchanged for other products within the Tuxy catalogue. If you wish to receive a different product than what you initially purchased an invoice or reimbursement will be sent to you for the difference.
Please feel free to get in touch with us if you have any further questions about your returns.