Unfortunately, defects can happen within products and we apologies in advance if you've encountered any issues.
We can help you get this fixed up no problem.
To fill out the Defect form please provide the following information.
- Your Name
- Email address
- Order #
- Product you've purchased
- Please include clear photos of the issue in question
See video below on how to properly fill out the Defect from.
A member of our customer service team will respond to your request within 48 hours.
Once received our team will provide you with instructions for your defect/warranty.
Select items are required to be inspected by our team at our headquarters, the cost of shipping is at the customer's expense.
700 Main St, Suite 306
Moncton, New Brunswick,
Once your order has reached our headquarters please allow 10-14 business days for your order to be processed. Orders are not directly inspected, we thank you for your patience.
Once your order has been cleared by our team they will be in touch with you to inform you of the resolution.
*Any item returned incomplete is not valid for a Defect/Warranty claim and must be returned with all pieces included.*
Please feel free to get in touch with us if you have any further questions about your defects.