Need to get a sized swapped? No worries, we got you covered! Please go to the link below to begin your exchange, and be sure to have your order number ready. Please leave out the letters in your order number when entering it, and enter the email address used when making the original purchase.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Items dirty/soiled or washed will not be accepted. Items can only be exchanged within 30 days of purchase. It must be in the original packaging and include the reusable Tuxy Utility bag and all tags.
You will be responsible for paying for your own shipping costs for returning your item. You will get direct access to purchasing a shipping label through the self-serve returns process (via the link above). Shipping costs are not refundable. Tuxy will not accept any COD's or courier deliveries. International returns must mark "Canadian goods returning" on outside of parcel.
If you encounter any issues with the self-serve option please reach out to email@example.com for assistance and be sure to include a screenshot of the issue encountered if possible.